Moving into the future, companies are trying to adapt to how their business works to improve on speed or quality, but in some cases, these adaptations make the situations worse.
For example, mobile ordering, if designed correctly could save time for people who are in a rush. Although they system that they created sometimes slows everything down. In some cases, mobile orders are taken priority over customers orders that were placed in person. Some employees are in the middle of your order and they stop to go do a new mobile order that came in. I find this annoying because I feel that the customer who came and ordered in person should be taken before mobile orders. S
hould companies that use mobile ordering systems have a station in the back dedicated to making mobile orders? I asked 8th grader Alyssa Mack if this should be done and she said “Yes, I know that some stores have them and they are convenient.” I feel the same way about these. These would be beneficial because they still include the convenience of mobile ordering systems but it is separate so it is not disrupting the in store orders.
Target and Walmart have a drive in pickup so you online order your groceries and they deliver them out to your car so you don’t have to get out of your car. This is also shown with some delivery apps like postmates or doordash for example. You can order food or groceries on your couch and all you need to do is open the door to get your things.
These systems need to change and improve so that they are not causing extra delays and so that they are not messing up production time.